Starting at $99.00

Best Internet Rate Guarantee Terms & Conditions

Linden Row Inn guarantees that our website will have the best room rate for any date or room type listed online ("Best Internet Rate Guarantee"). This guarantee applies to reservations for guest rooms at Linden Row Inn. For a claim to be valid under this guarantee, it must satisfy all Terms and Conditions and be submitted in compliance with the Claims Processing procedures.

If you find and advise Linden Row Inn of a lower, published, available room rate, for the same room type and bed type, and for the same dates and number of guests (the "Competing Rate"), prior to, or within 24 hours after, making a reservation on the www.lindenrowinn.com website, Linden Row Inn will honor the Competing Rate, along with a Best Internet Rate Guarantee reward. The Best Internet Rate Guarantee Reward is an additional ten percent (10%) discount off the Competing Rate. For full Terms and Conditions please read below.

Additional Charges

The Best Internet Rate Guarantee does not apply to taxes, gratuities, or any additional resort or guest charges or fees that may apply at Linden Row Inn.

Available Room Types

The Best Internet Rate Guarantee applies to a competing room type that is the same as room type that can be booked on the Linden Row Inn direct website. Competing room types have features that include, but are not limited to, similar views, amenities, bedding, and room size as determined by Linden Row Inn in its sole discretion ("Competing Room"). If the Linden Row Inn does not have a substantially similar room type to the Competing Room, Linden Row Inn, in its sole discretion, may honor the rate for the Competing Room with applicable rate limitations, plus a Best Internet Rate Guarantee Reward, provided such meets all other Terms and Conditions.

Multiple Night Stay

In the event of a multiple night stay, the Best Internet Rate Guarantee will compare the total room cost of the stay as booked at the Linden Row Inn rate with the total room cost of the stay booked at a Competing Rate.

Multiple claims for a stay consisting of two or more consecutive nights will be treated as one claim for one stay and the Best Internet Rate Guarantee will be applied to that one stay.

Opaque Providers

The Best Internet Rate Guarantee does not apply to any rates from opaque providers including, but not limited to, Priceline.com or Hotwire.com. An opaque provider is any entity or service that prevents the buyer from obtaining information relating to available hotel rooms until after the buyer has guaranteed payment ("Opaque Provider"). A site is opaque if it does not divulge any of the following points; (a) the name of the property on which the available hotel room is located, (b) the precise location of the property on which the available hotel room is located, (c) the identity, brand or flag affiliation of the hotel that will provide such available room, and (d) other specific information that may divulge the property's identity (e.g., exact property restaurant name).

Packaged Rates

The Best Internet Rate Guarantee does not apply to packaged rates. Packaged rates include...

Hotel accommodations sold as part of a travel package, in which the property does not provide the extra service, including, but not limited to accommodations plus airfare and/or car rental and/or cruise, as offered on sites such as Site59.com
Hotel accommodations sold with value added amenities, including, but not limited to, free breakfast and hotel parking

Rate Limitations

The Best Internet Rate Guarantee applies to a Competing Rate with rate limitations that are substantially similar to the rate limitations of the rate that can be booked on the Linden Row Inn Website. Rate limitations include, but are not limited to, advance purchase requirements, prepayment and deposit requirements, and cancellation and change policies. If there are no rates available that have substantially similar rate rules to that of the Competing Rate, and the Competing Rate is lower than any available rate, Linden Row Inn, in its sole discretion, may honor the Competing Rate with the applicable Linden Row Inn Rate Limitations, room type, and amenities plus a Best Internet Rate Guarantee Reward, provided it meets all other Terms and Conditions.

Unpublished Rates

The Best Internet Rate Guarantee does not apply to unpublished rates. Unpublished rates are rates not available to the general public. Rates not available to the general public include, but are not limited to:

Corporate discount rates
Group rates
Meeting rates
Any rates requiring membership in a club such as AAA rates or AARP rates, affinity program, or other organization where the rates are targeted specifically toward a specific group of individuals and not intended for the general public.
Direct mail solicitations
Electronic mail solicitations

Linden Row Inn Customer Care Associates have the sole right and discretion to determine the validity of any claim, including, but not limited to, determining that the claim is for the same hotel, room type, dates, and that it meets all Terms and Conditions, and Claims Processing requirements.

Claims Processing

A claim must be submitted prior to, or within 24 hours after, making a reservation through the Linden Row Inn Website, and 24 hours before scheduled arrival. If the original reservation was made within 24 hours of arrival, the Best Internet Rate Guarantee is not applicable. An original reservation refers to the initial reservation made through the Linden Row Inn Website and does not include modified or cancelled reservations.

The Linden Row Inn Best Internet Rate Guarantee does not apply to existing reservations booked through a Competing Room provider. If a reservation is booked through a Competing Room provider, Linden Row Inn is not responsible for any fees associated with the cancellation of that reservation.

For quicker Best Internet Rate Guarantee processing, it is recommended that you make a reservation through the Linden Row Inn Website prior to filing the claim.

Claim Submittal Form

A claim submittal web form is available on the Linden Row Inn Website at Linden Row Inn -Best Internet Rate Claim Form. To submit this claim form, fill out all the required fields and click the submit button.

Communication for Valid Claim

Upon validation of the claim, a Customer Care Associate will send an email or other communication to you that includes the reservation confirmation number, and the new rate you will be charged. If you have not received a confirmation from the Customer Care Department within 24 hours of submitting a claim, you may contact a Customer Care Associate by email or phone to check the status of your claim.

A customer who submits a claim prior to making a reservation and whose claim is deemed valid by the Customer Care Department will be contacted to inform them that they have a valid claim. The customer must respond to the Customer Care Department within 24 hours or prior to local check-in time, which ever comes first, to complete the booking process. Otherwise, the customer will not be able book at the valid Best Internet Rate Guarantee claim rate.

Contact

Any questions regarding claims should be directed to lindenrowinn@richmond.com or call 1-800-348-7424.

Denied Best Internet Rate Guarantee Rate

If, for any reason, following receipt of confirmation of a valid claim and creation of a Best Internet Rate Guarantee reservation, the Linden Row Inn does not honor the Best Internet Rate Guarantee rate, you must contact the General Manager within 15 days of the conclusion of your stay with the reservation number for your claim. The General Manager will investigate the denied Best Internet Rate Guarantee rate and will arrange reimbursement of the difference between the room rate charged and the confirmed Best Internet Rate Guarantee rate, provided the room rate charged is higher than the confirmed Best Internet Rate Guarantee rate.

Pre-paid Rates

In the case of a fully prepaid rate booked through the Linden Row Inn Website, Linden Row Inn will refund the difference to your credit card, if applicable, within 30 business days of submitting your claim. If a pre-paid reservation is booked through a Competing Room provider, Linden Row Inn is not responsible for any fees associated with the cancellation of that reservation.

Rate at Checkout

Upon checkout at the Linden Row Inn, you will be automatically charged the confirmed lower rate. If requested, you may present your email confirmation from the Customer Care Associate to the front desk agent as validation for the lower rate.

Void where prohibited by law. Linden Row Inn reserves the right to amend, revise, supplement, suspend or discontinue the Best Internet Rate Guarantee at anytime in its sole discretion and without prior notice.

Best Internet Rate

Terms & Conditions